In today’s Global Village, Guests belonging to
different nationalities travel and stay in Hotels and use the services of the
Hospitality Industry. It’s imperative that the Hospitality Service Providers should
be aware of the internationally accepted social and corporate etiquette.
In Webster’s New World Dictionary, the word
etiquette is defined as follows: "The forms, manners, and ceremonies
established by convention as acceptable or required in society, or in a
profession." Therefore the manners established as acceptable for a
society are referred to as ‘Social Etiquette’.
It is essential
and important for every individual employee to behave in a socially acceptable
way. Etiquette refers to good manners and behavior demonstrated while dealing
with people. An individual should be aware of his or her behavior in the work
place. A work place demands highly Professional Behavior. The individual should
respect his workplace and maintain accepted decorum. Corporate Etiquette
refers to behaving sensibly and appropriately at the workplace to create an
everlasting impression.
The formula for Good Etiquette can be written as Manners + confidence + Style= Impressive
impact
The social and corporate has gained its importance because
within the first 3 seconds of an encounter, you are evaluated….. even if it is
just a glance.
And here is where you
make an indelible impression on others.
You may have hardly said a word, but you will still be appraised.
How to create positive
first impressions ( Watch out for my next blog)
